Terms & Conditions

Version: 1.0  |  Last Updated: 31 July 2025  |  Effective Date: 31 July 2025

Please read these Terms & Conditions ("Terms") carefully before accessing or using the Supabet platform available at supabet-review.com (the "Website"). By registering an account, accessing the Website, or placing any wager, you confirm that you have read, understood, and agree to be legally bound by these Terms in their entirety. If you do not accept these Terms, you must not use the Website.

These Terms should be read alongside our Privacy Policy and our Responsible Gaming Policy, which are incorporated herein by reference.

1. Introduction & Acceptance

1.1. About the Platform

Supabet is an online gaming and sports betting platform that offers a range of casino games, live dealer games, sports betting, virtual sports, and promotional services. The platform is operated by its owning entity (the "Operator", "we", "us", or "our"). References to "you" or the "Player" refer to any individual who registers an account or accesses the Website.

1.2. Acceptance of Terms

By ticking the acceptance checkbox during registration, you confirm that:

• You have read and understood these Terms in full;
• You meet all eligibility requirements set out in Section 3;
• You are acting on your own behalf and not on behalf of any third party;
• You consent to the processing of your personal data as described in our Privacy Policy.

1.3. Amendments

We reserve the right to amend, update, or modify these Terms at any time. Material changes will be communicated via email or a prominent notice on the Website. Continued use of the platform following notification of changes constitutes acceptance of the revised Terms. We recommend reviewing these Terms periodically.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" – the personal account registered by a Player on the Website.
• "Balance" – the total real-money funds held in a Player's Account.
• "Bonus Funds" – promotional credits awarded to a Player that are subject to wagering requirements.
• "Eligible Player" – a Player who satisfies all eligibility criteria outlined in Section 3.
• "Free Spins" – complimentary game rounds awarded as part of a promotion, subject to specific terms.
• "GEO" – the geographic territory or country in which a Player is located or resident.
• "KYC" – Know Your Customer, the identity and age verification process conducted by the Operator.
• "Platform" – the Website, mobile application, and all associated services offered by Supabet.
• "Real Money Funds" – funds deposited by a Player using a supported payment method.
• "RNG" – Random Number Generator, a certified system used to ensure game outcome randomness.
• "Self-Exclusion" – a voluntary restriction placed by a Player on their Account access.
• "Services" – all products, games, promotions, and other features offered through the Platform.
• "Wagering Requirement" – the number of times Bonus Funds must be wagered before they can be withdrawn.
• "Website" – supabet-review.com and all associated subdomains.

3. Eligibility & Registration

3.1. Age Requirement

You must be at least 21 years of age to register an Account and use the Services. This is the minimum legal age for online gambling applicable in Greece. By registering, you warrant and represent that you have attained this minimum age. We operate a strict zero-tolerance policy regarding underage gambling. Any Account found to have been opened by a person under the minimum age will be immediately suspended, all winnings forfeited, and deposits returned where appropriate following KYC verification.

3.2. Geographic Restrictions

The Services are provided to players in jurisdictions where online gambling is legally permitted and where the Operator is authorised to operate. It is the Player's sole responsibility to determine whether it is lawful in their jurisdiction to access and use the Services. Players must not use the Platform from prohibited territories. The Operator reserves the right to restrict or terminate access from any jurisdiction at its sole discretion.

3.3. Registration Process

To open an Account, you must:

1. Complete the online registration form accurately and truthfully;
2. Provide a valid email address and choose a secure password;
3. Confirm your agreement to these Terms and our Privacy Policy;
4. Verify your email address via the confirmation link sent to you.

The Operator reserves the right to refuse any registration application without providing a reason.

3.4. KYC Verification

As part of our legal obligations and responsible gaming commitments, we conduct Know Your Customer (KYC) checks. You may be required to submit one or more of the following documents at any time:

• Proof of Identity: Government-issued photo ID (passport, national identity card, or driver's licence);
• Proof of Age: Any government-issued document confirming your date of birth;
• Proof of Address: Utility bill, bank statement, or official government letter dated within the last three (3) months;
• Proof of Payment Method: Front/back of card or screenshots of e-wallet ownership;
• Source of Funds: Bank statements, payslips, or other financial documentation where enhanced due diligence is required.

Failure to provide satisfactory documentation within the required timeframe may result in Account suspension and/or the withholding of pending withdrawals until verification is complete.

3.5. One Account Policy

Each Player is permitted to hold only one (1) active Account on the Platform. The creation of duplicate or multiple accounts is strictly prohibited and will result in:

• Permanent closure of all associated accounts;
• Forfeiture of all Bonus Funds and associated winnings;
• Potential recovery of any Real Money withdrawals made from duplicate accounts.

This restriction applies to accounts sharing the same name, address, IP address, device fingerprint, payment method, or any other identifier reasonably suggesting a common identity.

3.6. Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any third party. Notify us immediately at [email protected] if you suspect unauthorised access to your Account. The Operator accepts no liability for losses arising from unauthorised use due to your failure to safeguard your credentials.

4. Account Management

4.1. Account Information

You are required to keep your Account information accurate and up to date at all times. Any change in personal details, including address or payment methods, must be updated promptly via the Account settings or by contacting support.

4.2. Inactive Accounts

An Account is considered inactive if no login or financial transaction has occurred for a continuous period of twelve (12) months. The Operator reserves the right to apply an inactivity fee of up to €5 per month to inactive Accounts. Players will be notified prior to the deduction of any inactivity fee. If the Account balance reaches zero, the Account may be closed. Reactivation is possible by contacting support and completing any required verification.

4.3. Account Closure by Player

You may request Account closure at any time by contacting our support team at [email protected]. Any remaining Real Money Balance will be processed for withdrawal subject to verification requirements. Bonus Funds and winnings derived solely from Bonus Funds may be forfeited upon voluntary closure unless otherwise confirmed by support.

4.4. Account Suspension or Termination by Operator

We reserve the right to suspend, restrict, or permanently close an Account at our sole discretion, including where:

• The Player has breached any provision of these Terms;
• We have reason to suspect fraud, money laundering, or match-fixing activity;
• The Player has provided false or misleading registration information;
• Ongoing KYC or verification requirements have not been met;
• We are required to do so by law or regulatory order.

5. Deposits & Withdrawals

5.1. Supported Currency

All transactions on the Platform are conducted in Euro (EUR / €). Where a payment provider converts funds from another currency, the applicable exchange rate and any conversion fees are determined solely by that provider.

5.2. Accepted Payment Methods

The following payment methods are accepted on the Platform:

Payment method availability may vary by Player location and may change without prior notice. We reserve the right to add or remove payment options at our discretion.

5.3. Deposit Conditions

• Minimum deposit: €10 (or equivalent as specified per payment method).
• Maximum deposit: Limits vary by payment method and Account verification status; consult the Cashier section for current limits.
• Deposits must be made from payment methods in the Player's own name. Third-party funding is strictly prohibited.
• Deposits are generally credited to the Account instantly, except for bank transfers which may take up to three (3) banking days.
• The Operator reserves the right to decline deposits from certain payment sources at its sole discretion.

5.4. Withdrawal Conditions

• Minimum withdrawal: €20.
• Maximum withdrawal: Limits apply per transaction, per day, and per month as displayed in the Cashier section.
• Withdrawals are processed back to the same payment method used for deposit wherever possible.
• Full KYC verification must be completed before any withdrawal is processed.
• Withdrawal requests are reviewed within 24–72 hours (business days). Processing time thereafter depends on the payment method selected.
• E-wallet withdrawals typically arrive within 0–24 hours after approval.
• Card withdrawals may take 3–5 business days after approval.
• Bank transfers may take up to 5–7 business days after approval.
• Cryptocurrency withdrawals are typically processed within 1–24 hours after approval.

5.5. Deposit Restrictions

Players who have set deposit limits or who are subject to Responsible Gaming restrictions may find their ability to deposit reduced or suspended. Players must not attempt to circumvent such restrictions by opening additional accounts or using alternative payment methods.

5.6. Disputed Transactions

If you believe a deposit or withdrawal has been processed incorrectly, you must notify us within 30 days of the transaction date. Queries raised outside this period may not be investigated. Contact us at [email protected].

6. Bonuses & Promotions

6.1. General Bonus Terms

Supabet may offer welcome bonuses, reload bonuses, free spins, cashback offers, and other promotions. All promotions are subject to these general terms as well as the specific terms published for each individual offer. In case of conflict, the specific offer terms prevail.

6.2. Eligibility for Bonuses

• Bonuses are available to Eligible Players only, unless stated otherwise.
• Welcome bonuses are available to new Players on their first deposit(s) only.
• Bonuses may be restricted based on the Player's country of residence.
• Bonuses obtained through fraudulent means, including the use of multiple accounts, will be voided.

6.3. Wagering Requirements

Wagering requirements must be fulfilled before any winnings generated from Bonus Funds can be converted into withdrawable Real Money Funds. Unless stated otherwise in the specific offer terms:

• Wagering requirements range from 30x to 50x the bonus amount or deposit-plus-bonus amount.
• Wagering must be completed within 30 days of the bonus being credited, or the bonus and associated winnings will be forfeited.
• Wagering requirements are calculated based on the total stake placed, not the net outcome.

6.4. Game Contribution Rates

Not all games contribute equally towards meeting wagering requirements. The typical contribution rates are as follows:

Specific promotion terms may override these default contribution rates. Please check the individual promotion page before playing.

6.5. Bonus Restrictions

• Maximum bet per spin / per round while Bonus Funds are active: €5 (unless stated otherwise). Bets exceeding this limit may result in voiding of the bonus and associated winnings.
• Bonus Funds cannot be withdrawn directly and will only generate withdrawable Real Money upon completion of wagering requirements.
• Where both Real Money Funds and Bonus Funds are present in an Account, Real Money Funds are wagered first unless the Player has manually selected a bonus.
• The Operator reserves the right to alter, suspend, or cancel any promotion at its sole discretion.

6.6. Free Spins

Free Spins are assigned to specific games and expire if not used within the stated validity period. Winnings from Free Spins are awarded as Bonus Funds and are subject to standard wagering requirements unless otherwise specified.

6.7. Abuse & Fraud

The Operator has zero tolerance for bonus abuse. The following activities may result in Account suspension and forfeiture of all balances:

• Opening multiple accounts to claim the same promotion;
• Employing low-risk betting strategies designed to fulfil wagering requirements with minimal risk (e.g., hedging bets on both outcomes);
• Collusion with other players;
• Providing false information to obtain a bonus.

7. Games & Fair Play

7.1. Game Portfolio

Supabet offers games sourced from reputable third-party software providers, including but not limited to: slots, table games, live dealer games, video poker, scratch cards, and virtual sports. All games are subject to the respective software provider's terms and conditions in addition to these Terms.

7.2. Random Number Generator (RNG)

All non-live games use a certified Random Number Generator (RNG) to determine game outcomes. The RNG system is independently tested and certified to ensure complete randomness and fairness. Live dealer games are conducted in real time with physical equipment and human dealers, subject to the provider's operating standards.

7.3. Return to Player (RTP)

Each game's theoretical Return to Player (RTP) percentage is available on the game's information page. RTP represents the long-term expected return and does not guarantee individual session outcomes.

7.4. System Malfunctions

In the event of a game malfunction, software error, or communication failure:

• All bets and game rounds affected by the malfunction are void;
• The Operator is not liable for any resulting losses or unpaid winnings;
• The Operator will make reasonable efforts to identify and restore affected game states where technically feasible;
• Decisions made by the Operator regarding game malfunctions are final.

7.5. Prohibited Conduct

The following activities are strictly prohibited and may result in immediate Account suspension and forfeiture of funds:

• Use of automated betting software, bots, scripts, or any artificial intelligence tools to exploit games;
• Exploitation of software bugs, errors, or glitches to gain an unfair advantage;
• Collusion with other players, dealers, or third parties;
• Match-fixing or any form of sports integrity manipulation;
• Reverse engineering or attempting to decompile any game software;
• Any other conduct that the Operator, in its sole discretion, considers fraudulent or dishonest.

7.6. Disconnection Policy

In the event of a disconnection during a live game round or betting event, the game will resume from its last confirmed server-side state upon reconnection. Where the round was already determined server-side prior to disconnection, the outcome stands. The Operator accepts no liability for losses caused by connectivity issues beyond our reasonable control.

8. Tournaments & Lotteries

8.1. Tournament Participation

Supabet may, from time to time, organise player tournaments, leaderboard competitions, and prize draws. Each such event will be governed by its specific rules published at the time of launch. By participating in any tournament, you agree to be bound by those specific rules.

8.2. Tournament Prizes

Tournament prizes may be awarded in the form of Real Money, Bonus Funds, Free Spins, or physical items. The applicable form will be stated in the event rules. Cash prizes are credited to the winning Player's Account within 72 hours of the tournament conclusion.

8.3. Leaderboard Disputes

If a Player believes a tournament ranking or result is incorrect, they must raise the dispute within 48 hours of the tournament end. The Operator's decision regarding leaderboard positions is final.

8.4. Lotteries & Prize Draws

Participation in any prize draw or lottery offered by the Operator is subject to specific eligibility criteria. Winners will be selected using a certified random process and notified by email. Prizes unclaimed within 90 days of notification will be forfeited.

9. Intellectual Property

9.1. Ownership

All content on the Website, including but not limited to logos, trademarks, trade names, graphics, design elements, software, audio, video, text, and databases, is the intellectual property of the Operator or its licensors. All rights are reserved.

9.2. Permitted Use

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform strictly for your personal, non-commercial entertainment purposes, subject to these Terms. This licence does not include the right to:

• Reproduce, distribute, or publicly display any content;
• Modify, reverse-engineer, or create derivative works;
• Use any content for commercial or promotional purposes without prior written consent;
• Frame or mirror the Website on any other server or device.

9.3. User-Generated Content

Where you submit any content to the Platform (e.g., chat messages, reviews), you grant the Operator a worldwide, royalty-free, perpetual licence to use, reproduce, and display such content. You warrant that such content does not infringe the rights of any third party.

10. Limitation of Liability

10.1. General Disclaimer

The Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. To the fullest extent permitted by applicable law, the Operator disclaims all such warranties.

10.2. Limitation of Damages

To the maximum extent permitted by applicable law, the Operator shall not be liable for any:

• Loss of profits, revenue, or anticipated savings;
• Loss of data or corruption of data;
• Indirect, incidental, special, or consequential damages;
• Damages arising from reliance on information provided on the Platform;
• Losses arising from third-party system failures, payment provider errors, or internet outages.

10.3. Aggregate Liability Cap

In all circumstances, the Operator's total aggregate liability to any Player arising from or in connection with these Terms shall not exceed the greater of: (a) the total amount deposited by the Player in the preceding twelve (12) calendar months; or (b) €500 — whichever is lower.

10.4. Force Majeure

The Operator shall not be liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to acts of God, government regulations, pandemics, cyber-attacks, or telecommunications failures.

11. Dispute Resolution

11.1. Internal Complaints Procedure

If you have a complaint relating to the Platform or these Terms, you must first contact our Customer Support team:

• Email: [email protected]
• Response time: We aim to acknowledge all complaints within 24 hours and provide a full resolution within 14 days.

Please include your registered username, Account number, a clear description of the issue, and any supporting evidence in your complaint submission.

11.2. Escalation

If your complaint is not resolved to your satisfaction following our internal review, you may escalate it to any applicable independent Alternative Dispute Resolution (ADR) body. Details of available ADR bodies will be provided at the time of the final internal decision.

11.3. Governing Law

These Terms shall be governed by and construed in accordance with applicable law. Any disputes not resolved through our internal complaints procedure shall be subject to the exclusive jurisdiction of the competent courts in the applicable territory.

11.4. No Class Actions

To the fullest extent permitted by law, each party agrees to bring disputes on an individual basis only. Class action, collective, or consolidated proceedings are expressly excluded.

12. Health & Safety

12.1. Player Wellbeing

We are committed to the wellbeing of all Players. Gambling can have serious health consequences if engaged in excessively or compulsively. We encourage all Players to gamble responsibly and to seek professional help if gambling is negatively affecting their lives.

12.2. Mental Health Resources

If you or someone you know is struggling with gambling-related issues, please refer to the resources listed in our dedicated Responsible Gaming Policy. In Greece, the KETHEA ALFA helpline is available on 1114 (Monday–Friday, 09:00–21:00).

13. Responsible Gaming

13.1. Our Commitment

Supabet is firmly committed to promoting safe and responsible gambling practices. We provide a range of tools to help Players manage their gambling activity, including deposit limits, session time limits, reality checks, cooling-off periods, and self-exclusion options.

13.2. Player Protection Tools

All player protection tools are accessible via the Responsible Gaming section of your Account or by contacting support. Requests to activate limits or self-exclusion are processed promptly and cannot be reversed for the duration of the restriction period.

13.3. Further Information

For a full description of available protection tools, self-assessment resources, and external support organisations, please refer to our dedicated Responsible Gaming Policy.

14. Miscellaneous

14.1. Entire Agreement

These Terms, together with the Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between the Operator and the Player with respect to the use of the Platform, superseding all prior understandings.

14.2. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed from the remaining Terms, which shall continue in full force and effect.

14.3. Waiver

A failure by the Operator to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision in the future.

14.4. Assignment

The Operator may assign these Terms or any rights or obligations hereunder without restriction. Players may not assign or transfer any rights or obligations under these Terms without prior written consent from the Operator.

14.5. Language

These Terms are published in English. In the event of any inconsistency between a translated version and the English version, the English version shall prevail.

14.6. Contact

For any queries relating to these Terms, please contact us at:

• General Support: [email protected]
• Privacy & Data Enquiries: [email protected]