Responsible Gaming

Version: 1.0  |  Last Updated: 31 July 2025

At Supabet, we believe that gambling should always be an enjoyable and entertaining experience. We are committed to promoting responsible gambling and to providing our players with the tools, information, and support they need to make informed decisions about their gaming activity. This Responsible Gaming Policy should be read alongside our Terms & Conditions and Privacy Policy.

1. Our Commitment

Supabet takes responsible gambling seriously. We do not merely regard responsible gaming as a regulatory obligation — we consider it a fundamental part of how we operate and how we care for our community of players. Our approach is built on four core pillars:

• Prevention: Providing education and awareness to help players recognise the early signs of problem gambling;
• Protection: Offering a comprehensive suite of Player protection tools that can be activated at any time;
• Support: Signposting players to professional and peer-support resources inside Greece and internationally;
• Enforcement: Maintaining strict age-verification procedures and monitoring for indicators of at-risk behaviour.

We train our customer support staff to identify signs of problem gambling and to respond with appropriate sensitivity and professionalism. If at any point you feel that gambling is having a negative impact on your life, please use the tools available on this page or reach out to our support team at [email protected].

2. Recognizing Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or experience. It is important to recognise the warning signs early. Please review the following checklist honestly. If you answer yes to three or more of these questions, we strongly encourage you to seek help.

• ☐  Do you gamble more than you originally intended to? Sessions or bet amounts regularly exceed your pre-planned limits.
• ☐  Do you feel a strong urge to gamble as soon as you have money available? Gambling has become an automatic response to having disposable funds.
• ☐  Do you gamble to escape problems, stress, or negative emotions? You use gambling as a coping mechanism rather than for entertainment.
• ☐  Do you chase losses? After losing, you feel compelled to keep gambling in order to win your money back.
• ☐  Have you borrowed money or sold possessions to fund your gambling? Your gambling is creating financial difficulties for you or those around you.
• ☐  Have you tried to cut back or stop gambling but found it difficult? Repeated unsuccessful attempts to control your gambling activity.
• ☐  Do you lie to family, friends, or colleagues about how much you gamble? You conceal the extent or frequency of your gambling.
• ☐  Has gambling caused arguments, conflict, or problems in your relationships? Your gambling has had a negative impact on people close to you.
• ☐  Has your gambling interfered with work, study, or daily responsibilities? You have missed commitments or experienced reduced performance due to gambling.
• ☐  Do you feel anxious, irritable, or restless when you are unable to gamble? You experience withdrawal-like symptoms when access to gambling is restricted.

This self-assessment is for guidance only and does not constitute a clinical diagnosis. If you are concerned about your gambling behaviour, we encourage you to contact a professional support organisation listed in Section 6.

3. Player Protection Tools

Supabet provides the following responsible gaming tools, all of which are available free of charge through your Account settings or by contacting our support team at [email protected].

3.1. Deposit Limits

You may set a limit on the amount you can deposit over a specified period:

• Daily Deposit Limit – maximum amount depositable in any 24-hour period;
• Weekly Deposit Limit – maximum amount depositable in any 7-day period;
• Monthly Deposit Limit – maximum amount depositable in any 30-day period.

Deposit limits take effect immediately when set. Increases to existing limits are subject to a mandatory 24-hour cooling-off period before becoming effective. Reductions take effect immediately.

3.2. Loss Limits

You may set a limit on the maximum amount you are permitted to lose over a specified period (daily, weekly, or monthly). Once the loss limit is reached, you will be unable to place further bets until the limit period resets. Reductions take effect immediately; increases are subject to a 24-hour waiting period.

3.3. Session Time Limits

You may restrict the duration of each individual gaming session. Once the session time limit is reached, you will be automatically logged out. You may also enable Reality Checks — on-screen notifications at regular intervals (e.g., every 30 or 60 minutes) reminding you of the time and money spent in the current session.

3.4. Wagering / Bet Limits

You may set a maximum stake per bet or per spin over a defined period. This helps prevent impulsive high-stakes wagering.

3.5. Cooling-Off Period

A cooling-off period allows you to take a temporary break from gambling without permanently closing your Account. You may request a cooling-off period of:

• 24 hours;
• 7 days;
• 30 days;
• A custom period of up to 6 months.

During a cooling-off period, you will not be able to log in to the Platform, deposit, or wager. Marketing communications will be suspended for the duration. A cooling-off period cannot be cancelled once activated.

3.6. Self-Exclusion

Self-exclusion is available to any Player who feels they need to stop gambling for an extended period. Once activated, self-exclusion prevents access to the Account for a minimum of 6 months. Requests for self-exclusion are processed within 24 hours. To activate self-exclusion:

1. Navigate to the Responsible Gaming section in your Account settings; or
2. Contact our support team at [email protected] with the subject line "Self-Exclusion Request".

During self-exclusion, any remaining Real Money Balance will be secured in your Account. Withdrawals will be processed following standard verification procedures. We will make all reasonable efforts to ensure that you do not receive any marketing communications during the self-exclusion period.

To reinstate access after the exclusion period, you must contact support and undergo a mandatory review. We strongly recommend seeking professional support before requesting reinstatement.

3.7. Account Closure

If you wish to permanently close your Account, please contact us at [email protected]. Permanent closure is distinct from self-exclusion and cannot be reversed. Any residual balance will be returned to your verified payment method.

4. Tips for Responsible Gambling

We encourage all Players to follow these practical guidelines for a safe and enjoyable gambling experience:

• Set a budget before you start. Decide in advance how much money and time you can afford to spend, and stick to it.
• Only gamble with money you can afford to lose. Never use funds earmarked for essential expenses such as rent, bills, or food.
• Never chase losses. Attempting to recover losses by placing larger or more frequent bets is one of the most common paths to problem gambling.
• Take regular breaks. Step away from the screen at regular intervals and avoid long, uninterrupted sessions.
• Balance gambling with other activities. Gambling should be one of many leisure activities, not your primary source of entertainment or income.
• Do not gamble under the influence. Avoid playing when tired, stressed, emotionally upset, or under the influence of alcohol or substances.
• Understand the games. Learn the rules and odds of the games you play. Remember that the house always has a long-term mathematical edge.
• Use our protection tools proactively. Set limits before they become necessary, not after you notice a problem.
• Talk to someone. If gambling feels like it is becoming a problem, speaking to a trusted friend, family member, or professional can make a significant difference.

5. Protection of Minors

The Supabet Platform is strictly prohibited for individuals under the age of 21 years. We take the protection of minors extremely seriously and maintain the following safeguards:

• Mandatory Age Verification: All Players must confirm their age at registration. KYC verification documents must be submitted and approved before any withdrawal is processed. Accounts suspected of belonging to minors are suspended immediately pending investigation.
• Zero Tolerance: Any Account confirmed to be owned or operated by a person under 21 years of age will be permanently closed, all winnings forfeited, and the matter may be reported to the relevant authorities.
• Parental Controls: We strongly encourage parents and guardians to use parental control software to prevent minors from accessing gambling websites. Recommended tools include:

• Net Nanny – www.netnanny.com
• Gamban – gamban.com (device-level gambling block)
• Betfilter – www.betfilter.com

• Keep credentials secure: Never share your Account login details with minors or allow minors to use your device while you are logged in to the Platform.

6. Support Resources

If you or someone you know is experiencing difficulties related to gambling, please reach out to one of the following organisations. All services are confidential.

7. Contact Us

Our Responsible Gaming team is available to assist you with any questions or requests related to your gambling activity, protection tools, or support services. Please do not hesitate to reach out:

• General Support & Responsible Gaming Requests: [email protected]
• Privacy & Data Enquiries: [email protected]
• Website: supabet-review.com

We are here to help. Please gamble responsibly.

Gambling can be addictive. Please play responsibly. Gambling is for entertainment only and not a way to make money. If gambling ceases to be fun, stop and seek help.